Shipping policy

Springbok Retail – Shipping Policy

Order processing

Orders are processed within 1–2 business days. Once your order has shipped, you'll receive an email with your tracking details.

Local orders (South Africa)

Shipping is free on all orders of R1,500 or more. Orders under R1,500 are charged a standard shipping fee of R100.

Delivery typically takes 2–4 business days to major cities such as Johannesburg, Cape Town, Pretoria and Durban. Outlying areas may take an additional 1–2 business days. If there are any unexpected delays, we'll let you know as soon as possible.

International orders

Your international shipping cost is calculated at checkout once you select your destination.

Duties and taxes are your responsibility

Springbok Retail does not cover any import duties, customs charges or taxes in your country. These are set by your local authorities and are payable by you, usually on delivery. For an estimate, you can use this external calculator: https://www.simplyduty.com/import-calculator/

Refused or returned parcels

If you refuse to pay duties or taxes after your order has been dispatched and the parcel is returned to us, you'll be liable for all costs we incur as a result, including packaging, shipping, VAT and duties. If customs destroy the parcel instead, you will not be refunded and remain liable for the full order amount.

Please check your local duties and taxes before ordering and only place an international order if you're willing to pay them.

Frequently Asked Questions

Is the stock official?

As the official Springboks store, every item of stock we carry is 100% official. You are purchasing directly from the source for all genuine Springboks merchandise.

How do I pick the right size

Our products are typically true to size, but if you prefer a looser fit, we recommend going up one size. Please see our size guide for the exact measurements.

How much does shipping cost?

Free local shipping applies to all orders over R1500. For orders below R1500, there is a standard shipping fee of R100 within South Africa.

When can I expect my delivery?

Order processing takes 1-2 business days. Once shipped, you will receive an email with tracking details.

Delivery times vary, typically taking 2-4 business days for major cities like Johannesburg, Cape Town, Pretoria, and Durban.

Outlying areas may require an additional day or two. We will notify you promptly in case of any unexpected delays.

International exchanges and returns

We make use of DHL, Fedex and UPS for our international orders.

Upon checkout and selection of destination- your international shipping cost will be calculated and charged to you.

IMPORTANT

We do not cover any of your local duties or taxes (if there are any) - this is for your own account.

Please note that duties & taxes depend on your country.

Please ensure you check and understand your local duties and taxes before placing your order, again we will not pay for your local taxes or duties.

International order tracking:

DHL tracking, you can make use of their dedicated On demand Delivery system that can give all the necessary details that you need. You choose the country of origin and provide your waybill number via their website.

Fedex tracking, you can make use of their website: Tracking Your Shipment | FedEx South Africa with your tracking number.

UPS tracking, you can make use of the UPS website based on your country.

Shipping time estimates:

For all of our international shipping, which averages 4-9 working days.

Please note during busy periods it can take us 24-72 hours to prepare your order for dispatch from our warehouse.

Changing delivery address post order being placed:

With DHL shipments, this can be done at any time via the respective courier website using your tracking number. If you are making a drastic change, such as a country or state, this must be done before we ship the product out.

International exchanges and returns:

Given the expense and complexity involved in facilitating a cross border return or exchange- at this stage we do not offer returns or exchanges on international orders.

FREE SHIPPING

We offer free shipping on local orders over R1500. For orders below R1500, a shipping fee of R100 applies.

CUSTOMER SERVICE

If you need support, please look at our FAQ first before reaching out to us. Our team is available Monday to Friday, from 8 AM to 5 PM.

SECURE PAYMENTS

We offer a variety of safe and encrypted payment methods, ensuring that your transactions are always protected.