Returns Policy
We have a 30-day return policy, which means you have 30 days after placing your order to request a return or exchange.
To be eligible for a return, your item must be unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
How to Log a Return
Returns can be initiated directly on our website via the Returns/Exchange tab under Support. Once selected, you will be redirected to our Return portal, where you'll be guided through each step of the process to complete your return
or exchange quickly and easily.
Important: If you are unable to submit a return or exchange through the portal, it is likely due to your request not meeting our standard return and exchange policy.
For any assistance, please reach out to support@springbokretail.com.
We will confirm receipt of your request, if the return is accepted and send you a return shipping label together with instructions on how and where to send your package.
Please ship the item within 7 days of receiving your return label and retain your tracking number until the refund or exchange has been processed. Items sent back without a logged and accepted return request will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. This allows us to evaluate the issue and make it right.
Exchanges
Once the return is accepted, you can place a separate purchase for the new item, and it will be dispatched as soon as the original item is received by our returns team.
European Union 14-Day Cooling-Off Period
If merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days.
As above, the item must be unworn or unused, with tags, and in its original packaging. A proof of purchase will be required.
Refunds
Once we've received and inspected your return, we will notify you whether your refund was approved.
If approved, your refund will be issued automatically to your original payment method within 10 business days.
Please note it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@springbokretail.com.
