1. Conditions for Returns, Exchanges & Refunds

We accept returns, exchanges, and refunds under the following conditions:

a) Defective or Damaged Items

• If an item is defective, damaged on arrival, or not as described, we will offer a refund, exchange, or store credit (as preferred).
• You must notify us within 14 days of delivery to qualify for a refund.
• After 14 days (up to 30 days), you may still request an exchange or store credit.
• Original shipping costs will be refunded only if the item is defective or incorrect.
• Return shipping costs for defective/incorrect items will be covered by Springbok Retail.
• Proof of purchase is required.

b) Unwanted or Unsuitable Items

• If the item is not defective but you’d like to return or exchange it, you have 30 days from the delivery date to request a return or exchange.
• The product must be in its original condition – unused, unwashed, unworn, with tags and packaging intact.
• Refunds are only available within the first 14 days after delivery.
• After 14 days, only store credit or exchange will be offered.
• Return courier fees are your responsibility, and the original shipping cost is non-refundable.
• Proof of purchase is required.

c) Sale / Discounted Items

• Items bought on sale or during promotions can only be returned or exchanged if defective or not as described.
• These must be returned within 14 days of delivery.
• No change-of-mind refunds or exchanges are available on discounted items.

2. How to Return an Item

• To submit a return or exchange which meets the requirements set out in this policy, click here. You will be redirected to our return and exchange portal where you can follow the prompts. 
• Important: If you are unable to submit a return or exchange through the portal, it is likely due to your request not meeting our standard return and exchange policy. 
• For any assistance please reach out to support@springbokretail.com.

3. Items Not Eligible for Return or Refund

Unless defective, the following are not eligible for return:

• Personalized or custom-made items
• Washed, used, worn, or altered items
• Items missing original packaging, labels, or proof of purchase
• International orders (no returns or exchanges accepted)

4. Additional Terms

• A valid proof of purchase is required.
• Without proof of purchase, only store credit may be considered (for defective items).
• Unauthorized alterations invalidate return eligibility.
• No returns will be processed during major sale events (e.g., Black Friday) until the sale concludes.
• Springbok Retail covers return shipping only for defective or incorrect products. Any other return costs are payable by the customer.
• We reserve the right to refuse returns if the item shows signs of misuse or excessive wear beyond reasonable use.