Black Friday Return & Exchange Policy
To ensure a smooth experience during our busiest period, please take note of the following return and exchange terms specific to the week of 24 November -2 December 2025.
1. Final Sale Period
- All purchases made between 24 November, and 2 December 2025 are considered final sale.
- This applies to both discounted and full-priced items purchased during this period.
- No returns, refunds, or exchanges will be accepted for any order placed within this window, unless the item is defective or incorrect.
- Please allow up to 5 business days for your return to be reviewed and processed once received.
2. Price Adjustments
- Prices and promotions may change throughout the week.
- We are unable to process returns, exchanges, or refunds due to price changes or later discounts applied to products purchased earlier in the week.
- By placing an order during this period, customers acknowledge that product pricing may vary day-to-day.
3. Defective or Incorrect Items
- If you receive a defective or incorrect product, please notify us within 7 days of delivery.
- Include clear images of the issue and your order number in your email to our customer service team.
- Once received, your return will be reviewed and processed within 5 business days.
4. Condition of Returned Defective Items
- Items must be returned in their original packaging, with labels and tags still attached.
- Products must be clean, unworn, unwashed, and unused.
- Items showing signs of wear, damage, or makeup stains will not be accepted.
- Please allow up to 5 business days for your return to be reviewed and processed once received.
5. Standard Policy After 2 December
- Orders placed after 2 December 2025 revert to our standard return and exchange policy
